NHS 111: Your 24/7 Partner for Winter Health Support

Discover the convenience of NHS 111 – your free, confidential helpline for prompt medical assistance. Call, go online, or use the NHS App anytime, day or night

If you need urgent medical help this winter but you’re not sure where to go, use NHS 111.

NHS 111 can assess and direct you to the most appropriate local service, including your GP practice, pharmacy or nearest urgent treatment centre. And if needed, it can arrange a call back from a nurse doctor or paramedic.

Whats is NHS 111?

NHS 111 is an easy and convenient way to get urgent help for a wide range of health problems from the comfort of your own home. 
It’s a free service available 24 hours a day, 7 days a week.
You can call 111, go online or use the NHS App. If you need help in another language, call 111 and ask for an interpreter.

NHS 111 real life examples

Gloria had some mild stomach pains after a family meal, so she called 111 for advice.

‘I was asked a few questions, to make sure I didn’t need to go to A&E, and then a nurse called me back to give me further advice. She told me to drink lots of water and get some over the counter medication for an upset stomach. I felt much better by the following day and the whole experience was easy.’

Patrick noticed a rash on his arm, so he used 111 on the NHS App for advice.

‘Using the NHS App to contact 111 was simple. After answering a few questions, I was advised to go to an urgent treatment centre to get checked out. There’s one just round the corner from me, so I went there and was seen by a doctor who prescribed me some cream. I had a good experience of NHS 111 – there’s also the NHS 111 website, which I think I’d try next time as well as it looks straightforward to use.’

Whether you choose to call, go online at 111.nhs.uk or use the NHS App, 111 will get you to the help you need. And no matter how you choose to use NHS 111, your information will always be kept confidential.